Responsibility for Products 

User’s Health and Safety

For technical regulation and improvement of users’ safety, GOST 13109-97 Electricity Quality Standards in General Power Supply Systems was developed, where the requirements to electricity quality are specified. 

This state standard is binding for Samruk-Energy Group of Companies. 

Marking of Products and Services 

Products of Samruk-Energy Group of Companies are not marked.

Marketing Communications

Due to monopolistic or dominant position, the marketing communications are economically inadvisable for companies of Samruk-Energy Group.

User’s Privacy

Samruk-Energy Group of Companies gives priority to the privacy and security of information about clients.

Information about client database is disclosed to the persons outside Samruk-Energy Group of Companies as required by authorized agencies of the Republic of Kazakhstan only. 

For accounting period, there were no cases of loss of client data among the companies of Samruk-Energy Group. 

Compliance with Requirements 

Samruk-Energy Group of Companies performs its activity under the existing legislation. The Legal Department enforces all norms of the existing legislation. The Legal Department regularly monitors the current and newly effective laws and technical regulations on power, environment, occupational safety and quality of products as well. 

These actions are governed by entering the technical regulation into force in 2013 which is aimed to reduce negative impact on environment.

Samruk-Energy Group of Companies commits to the compliance with norms and requirements of the legislation. This is confirmed by the companies of Samruk-Energy Group which install currently the smoke filters hindering much of particulate emissions into the air. 

These actions are governed by entering the technical regulation into force in 2013 which is aimed to reduce negative impact on environment.

CASES OF NON-COMPLIANCE WITH REGULATORY REQUIREMENTS AND VOLUNTARY CODES ON IMPACT OF PRODUCTS AND SERVICES ON HEALTH AND SAFETY.

For accounting period, the cases of non-compliance with requirements to impact of products and services on health and safety within Samruk-Energy Group of Companies have not been identified.

CASES OF NON-COMPLIANCE WITH REGULATORY REQUIREMENTS AND VOLUNTARY CODES ON MARKETING COMMUNICATIONS.

In 2013, Samruk-Energy Group of Companies had not registered any non-compliances concerning marketing and promoting its products.

COMPLAINTS CONCERNING VIOLATION OF USER’S PRIVACY.

For accounting period, the complaints concerning violations of users’ privacy and loss of consumers’ data within Samruk-Energy Group of Companies have not been registered.